BridgeInteract, a healthcare technology company that unifies patient portal, intake, payments, scheduling, clinical and social-needs screening, and communication inside the electronic health record (EHR), has announced the successful completion of a SOC 2 Type 2 examination. The examination, conducted by an independent, licensed CPA firm, covered a recent reporting period, focusing on controls tested over time rather than at a single point, consistent with Type 2 requirements.
The SOC 2 examination, developed by the American Institute of CPAs, measures a service organization against trust services criteria including security, availability, processing integrity, confidentiality, and privacy. BridgeInteract's report addresses the criteria most relevant to its platform, highlighting its commitment to safeguarding sensitive patient information.
The distinction between Type 1 and Type 2 reports is crucial for healthcare organizations. A Type 1 report reviews whether controls are designed properly on a single date, while a Type 2 report tests whether those controls operated effectively across an entire reporting period. For providers weighing a vendor, this difference is the difference between a snapshot and a track record. BridgeInteract's Type 2 report provides evidence that its security measures are not just well-designed but consistently effective.
John Deutsch, CEO of BridgeInteract, emphasized the importance of this achievement: "Our customers entrust us with sensitive information and we take this very seriously. We built BridgeInteract to protect that information at every step. A Type 2 examination means an independent firm watched our controls work over months, not on one convenient day. That is the standard our customers deserve, and it is the standard we hold ourselves to."
The examination reflects BridgeInteract's approach to security across its platform. By replacing multiple fragmented systems with a unified patient intake and payments platform built on discrete EHR integration, patient information flows into structured chart fields rather than sitting in disconnected PDFs or flat files. This consolidation reduces points of exposure for healthcare organizations, making robust security even more critical.
As BridgeInteract's footprint grows, spanning patient portal and mobile access, intake, appointment scheduling, insurance eligibility and payment processing, clinical and social-needs screening, and secure two-way messaging—all connected directly to the EHR—the importance of independent verification cannot be overstated. Consolidating that much of the patient journey into one platform demands security that is proven, not assumed.
BridgeInteract is also compliant with the ONC Certification Criteria for Health IT, maintains a HIPAA-compliant environment, and meets Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) for organizations it serves there. The company's full SOC 2 report is available to prospective clients under NDA.
Security is not a one-time achievement for BridgeInteract. Every capability added to the platform, from payments to screening to messaging, is built and tested against the same standard validated in this examination. Beyond this examination, BridgeInteract engages independent security firms throughout the year for additional third-party testing and auditing, an ongoing practice to ensure continuous vigilance.
This SOC 2 Type 2 completion is a significant milestone for BridgeInteract, reinforcing its position as a trusted partner for healthcare organizations seeking to streamline operations while maintaining the highest standards of data security and compliance. For more information, visit https://www.bridgeinteract.io.
