Liveops, a provider of flexible customer experience solutions, has received one Gold Stevie Award and three Silver Stevie Awards in the 2026 Stevie Awards for Sales and Customer Service. The company earned the Gold Stevie Award for Customer Service Training or Coaching Program of the Year for the second consecutive year, along with Silver awards for Contact Center or Customer Service Outsourcing Provider of the Year, Award for Innovation in Customer Service, and Best Customer Satisfaction Strategy.
These accolades underscore Liveops' commitment to learning and development, particularly its innovative Learning-as-a-Service (LaaS) model, which enhances agent preparedness through efficient onboarding, certification, and coaching. This approach enables enterprise programs to launch swiftly while maintaining quality even as demand fluctuates. The company's results-oriented service delivery integrates highly skilled on-demand talent, precision scheduling, and effective AI to assist enterprises in scaling operations without compromising quality, compliance, or customer trust.
Recently, Liveops launched LiveNexus by Liveops, an AI and human orchestration platform designed to help enterprises assess AI and automation use cases within a controlled environment, apply governance and measurement, and scale proven solutions into production. This platform aligns with the company's philosophy of focusing on execution rather than hype, as stated by CEO Jim Watson: "LiveNexus embodies this philosophy—enabling clients to modernize responsibly while upholding quality, compliance, and trust."
Molly Moore, Chief Operating Officer of Liveops, highlighted the significance of the recognition: "This recognition signifies our dedication to providing high-quality, flexible customer experience solutions that our clients can rely on. Our trusted agent certification programs set a high standard for quality, while our ongoing investment in AI and LiveNexus empowers us to assist enterprises in modernizing their customer experience operations with assurance."
The Stevie Awards for Sales and Customer Service celebrate the accomplishments of professionals in contact centers, customer service, business development, and sales on a global scale. Each year, the competitions attract thousands of entries from organizations worldwide and are evaluated by professionals from various sectors. These awards highlight Liveops' role as a reliable transformation partner and innovator in the ever-changing customer experience landscape.
