Liveops, a leader in flexible customer experience outsourcing, has announced a nationwide initiative to recruit thousands of remote customer support agents in preparation for the 2026 tax season. The program aims to provide individuals across the United States with the opportunity to earn income from home, on their own schedules, while assisting a leading tax software brand. This initiative addresses the growing demand for flexible work arrangements amid economic uncertainty and rising living costs.
“At Liveops, we hold the belief that meaningful work should be available to everyone, regardless of their location or the challenges they may face in life,” said Molly Moore, Chief Operating Officer at Liveops. “By broadening our remote customer support roles, we are empowering individuals from diverse backgrounds—including single parents, military spouses, and caregivers—to have greater control over their work hours and earnings, enabling them to support their families while managing various life obligations.”
The company is committed to recruiting agents from underrepresented demographics, such as bilingual candidates, women (who currently make up approximately 77 percent of the Liveops agent community), caregivers, veterans, retirees, and individuals with disabilities. By not requiring proximity to a physical call center, Liveops eliminates geographic and socioeconomic barriers that often hinder participation in remote service roles. This inclusive approach benefits both workers and clients, according to Jim Watson, Chief Executive Officer of Liveops. “We can engage a diverse and motivated talent pool from across the nation. This includes individuals who may not have had access to these opportunities otherwise. Simultaneously, we offer our clients a scalable, resilient workforce that is prepared to meet real-world demands.”
Customer support professionals within the Liveops network have the autonomy to select their own work schedules, allowing them to balance caregiving, family commitments, education, or other income sources. For clients, this model aligns service coverage with actual demand during tax season without additional facility costs or long-term overhead. Economically, the remote model retains income within local communities rather than centralizing work in a single location, bolstering local economies as thousands earn supplemental income and gain valuable experience.
Liveops has facilitated tax season engagements for decades, using its on-demand model to quickly source, certify, and deploy well-suited agents. This approach helps tax software clients minimize hold times, enhance customer satisfaction, and maintain brand loyalty during peak periods. To learn more about Liveops’ tax software customer support opportunities, visit Liveops.com.
