Superpanel, the intake infrastructure built to run high-volume intake operations in highly regulated environments, today announced the launch of Voco, its native voice execution layer for complex legal intake. The company reports that Voco addresses the largest hidden loss center in plaintiff law firms: the intake process, where missed opportunities and inconsistent handling can cost firms millions annually.
According to Superpanel, since its founding in 2024, the platform has completed nearly 250,000 intake workflows across lemon law, personal injury, employment law, and mass tort. In the past year, organizations using Superpanel have signed more than 15,000 cases, collected and organized over 60,000 supporting documents, handled up to five times more inbound inquiries per intake staff member, and achieved conversion rate increases of up to 300 percent within six months of full deployment, all without adding headcount.
Voco, the new voice layer, is designed to automate phone-based intake while maintaining compliance and human oversight. A key feature is that callers are always given the option to speak with a staff member, yet fewer than 4 percent choose to do so, indicating high acceptance of the automated system. This efficiency helps firms capture revenue that would otherwise be lost due to long wait times, missed calls, or inconsistent intake processes.
Superpanel emphasizes that by owning intake execution end to end, the platform helps firms avoid missed opportunities and intake inconsistency that can cost high-volume practices millions of dollars in lost cases each year. The company's infrastructure is built specifically for highly regulated environments, ensuring that human judgment is applied where required while automating repetitive tasks.
For more information, visit www.superpanel.io.
