WebCE, a provider of online professional education, has been awarded a Gold Stevie Award in the Contact Center of the Year category at the 20th Annual Stevie Awards for Sales & Customer Service. This is the company's first Gold win and fifth overall Stevie Award in this category, having previously earned Silver in 2025 and 2024, and Bronze in 2023 and 2022.
The Stevie Awards for Sales & Customer Service recognize top achievements in customer service, contact center, business development, and sales. More than 2,100 nominations from 41 nations were evaluated by 150 professionals across eight judging committees. Winners were announced on January 29, 2026, and will be honored at a gala on March 5 in New York City.
WebCE's Support Services team was praised for delivering "exceptional people-first service at national scale, combining speed and trust to create consistently outstanding customer experiences," according to the Stevie judges. The judges highlighted the company's "contrarian" approach: instead of relying on AI automation or outsourcing, WebCE invests in a rigorous training program for each representative, enabling them to handle inquiries across 22 licenses and certifications without call transfers, scripts, or rigid time limits. This model supports 1.5 million customers navigating complex compliance requirements.
"Our support team is the heartbeat of WebCE, proving that, in an increasingly automated world, the ultimate competitive advantage is genuine human connection," said Director of Support Services Jordan Smith. "I am incredibly proud to see their dedication recognized."
The judges also commended WebCE's "impressive average speed of answer results." Between 2023 and 2025, the company reduced its average time to answer incoming calls by 14 seconds to just 29 seconds. This efficiency led to a call abandonment rate of only 1.5%, significantly lower than the 5% industry standard. Customer satisfaction also soared, with a 95% Customer Satisfaction Score (CSAT), far exceeding the industry average of 74% reported by the American Customer Satisfaction Index (ACSI).
"Excellent job by WebCE Support Services in delivering personalized, knowledgeable, and timely customer care, achieving outstanding satisfaction, recommendation, and response metrics," the judges said. "WebCE is clearly a leading contact center."
WebCE's achievement underscores the value of human-centered customer service in an increasingly automated landscape. The company's results demonstrate that investing in people can yield superior operational metrics and customer loyalty. Details about the Stevie Awards and a full list of winners are available at https://sales.stevieawards.com/.
WebCE, a five-time Stevie Award winner and a Newsweek Top Online Learning Provider for 2025, offers courses in insurance, financial services, real estate, tax, funeral, and more. More information can be found at www.WebCE.com.
